These Terms & Conditions govern your use of our website and purchases made through www.equibuy.uk.

By accessing our website or placing an order, you agree to these Terms & Conditions.

If you do not agree, please do not use our website.

1. About Us

EquiBuy Saddlery                                           

Website: www.equibuy.uk
Email: hello@equibuy.uk

These Terms & Conditions apply to all purchases made through our website.

2. Eligibility to Purchase

By placing an order, you confirm that:

• You are at least 18 years old or have permission from a parent or guardian
• The information you provide is accurate and complete
• You are legally capable of entering into a binding contract

3. Products and Product Descriptions

We aim to ensure all product descriptions, images, sizes, specifications and pricing are accurate.

However:

• Colours may vary depending on screens and devices
• Product packaging may occasionally differ from images shown
• Minor variations in manufacturing, stitching, leather, fabric, colour or finish may occur

Measurements, fitting guidance and sizing recommendations are provided as guidance only.

Customers remain responsible for ensuring suitability before purchase.

4. Horse and Rider Safety Disclaimer

Equestrian activities carry inherent risk.

Customers are responsible for ensuring products are:

• Correctly fitted
• Properly maintained
• Suitable for their horse, rider and intended use

EquiBuy cannot accept responsibility for injury, loss or damage caused by improper fitting, misuse, wear and tear, or failure to follow manufacturer instructions.

We strongly recommend helmets, body protectors and safety equipment are professionally fitted where applicable.

5. Ordering and Contract Formation

When you place an order, you will receive an order confirmation email.

This confirmation does not mean your order has been accepted.

A contract between you and EquiBuy is formed only when:

• Payment has been authorised, and
• We dispatch your order

We reserve the right to:

• Refuse or cancel orders
• Limit quantities
• Correct pricing or listing errors
• Decline suspicious or fraudulent transactions

If an order cannot be fulfilled, we will notify you and issue a refund where payment has been taken.

6. Pricing and Payment

All prices are shown in GBP (£).

Prices may change without notice.

We take reasonable care to ensure pricing accuracy, however errors may occasionally occur.

If a pricing error is identified:

• We may contact you before dispatch
• We may cancel the order and issue a refund

Payments are processed securely through third-party payment providers.

We do not store full card payment information.

7. Delivery

Estimated delivery times are provided as guidance only.

Delivery delays may occur due to:

• Courier disruption
• Adverse weather
• Stock availability
• High seasonal demand

We are not responsible for delays outside our reasonable control.

Risk in goods passes to you once delivery is completed.

Ownership transfers once payment has been received in full.

8. Returns and Refunds

Please see our Returns & Refund Policy for details regarding:

• Change-of-mind returns
• Faulty items
• Refund eligibility
• Return conditions

Nothing in these Terms limits your statutory rights under UK consumer law.

9. Faulty, Incorrect or Damaged Goods

If goods arrive damaged, faulty or incorrect, please contact us promptly.

You may be asked to provide:

• Order details
• Photographs
• Description of the issue

Your rights are protected under the Consumer Rights Act 2015.

10. Product Use and Care

Customers are responsible for:

• Proper fitting and safe use of products
• Following manufacturer instructions
• Regular inspection and maintenance of tack and safety products

Leather, textiles and equestrian equipment naturally wear over time and require maintenance.

We are not liable for damage arising from misuse, neglect, improper care or normal wear and tear.

11. Promotions and Discount Codes

Promotions and discount codes:

• May be time-limited
• Cannot usually be combined unless stated
• May exclude certain products
• Have no cash alternative

We reserve the right to amend or withdraw promotions at any time.

12. Website Use

You agree not to:

• Misuse our website
• Attempt unauthorised access
• Introduce malicious software
• Copy or exploit website content without permission

We may suspend or restrict access where misuse is suspected.

13. Intellectual Property

All website content including:

• Logos
• Images
• Branding
• Text
• Product descriptions
• Graphics

belongs to EquiBuy or its licensors and may not be copied, reproduced or used without written permission.

14. Limitation of Liability

Nothing in these Terms excludes liability where it would be unlawful to do so, including liability for:

• Fraud
• Death or personal injury caused by negligence
• Breach of statutory consumer rights

Subject to the above, EquiBuy shall not be liable for:

• Indirect or consequential loss
• Loss of profits
• Business interruption
• Loss arising from misuse, improper fitting or inappropriate product use

Our liability shall not exceed the purchase price of the relevant goods.

15. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how personal information is collected and processed.

16. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for their content, services or privacy practices.

17. Force Majeure

We are not liable for delays or failures caused by events outside our reasonable control, including:

• Severe weather
• Courier disruption
• Cyber incidents
• Industrial disputes
• Supply chain interruption

18. Governing Law

These Terms & Conditions are governed by the laws of Scotland.

Any disputes arising in relation to these Terms & Conditions or purchases made through EquiBuy shall be subject to the jurisdiction of the Scottish courts.

If you are a consumer resident in another part of the United Kingdom, you may also have rights to bring proceedings in your local courts where required by applicable law.

19. Changes to These Terms

We may update these Terms & Conditions from time to time.

Changes will be published on this page and become effective immediately upon publication.

20. Contact Us

If you have any questions regarding these Terms, please contact:

Email: hello@equibuy.uk